Privacy Policy & Disclaimer


This privacy policy discloses all the principles that Fanola (Fanola Official LTD – CRN 12465784) (“Fanola” “we” “us”) will follow in the management of all your personal data and information. ‘Personal information’ includes any information or opinions about you from which you are identifiable.

Fanola takes your privacy seriously and will do our best to ensure to take reasonable processes to protect your personal information in our possession. In sharing your information, you acknowledge the possibility of a data breach in the transmission of information before it reaches Fanola, and you do so at your own risk.

Fanola holds the right to amend this privacy policy at any time and for any reason we may highlight these changes in our website, but we advise you to check regularly for updates. The Fanola privacy policy is not intended to limit our obligations or handling of personal information under the privacy act and other applicable laws. Fanola will continue to meet its legal requirements to maintain your privacy.

If you have any questions, issues and concerns regarding the Fanola privacy policy, or believe your privacy has been breached by Fanola, or were dissatisfied by the handling of your enquiry or complaint, please contact us at [email protected]

If you have selected a link to leave the Fanola website, we do not have any control over what occurs. Fanola is thereby not responsible for any breach of privacy of any personal information while visiting other websites that do not fall under the protection of Fanola’s privacy policy and disclaimer.

Our privacy policy only addresses activities on servers. We do not cover privacy policies of companies that Fanola does not own, or of third party partners, advertisers, service providers or people who are not employed, managed or controlled by Fanola.

We advise you to refer to the privacy policy of other websites you visit, including their social media platforms such as but not limited to Facebook, Twitter, YouTube, Pinterest, Google+ or Instagram.

Fanola uses a web analytics service, Google Analytics. This enables analysis of how visitors interact on our website and determine the cookies set. Cookies assign a unique number to the visitor that has no meaning outside the assigning site. They cannot read data from your hard drive disk or read cookie files created by other sites.

Upon visiting, our servers will automatically record information that your browser sends whenever you visit a website. This information may include:

  • Your computer’s IP address
  • Your browser type
  • The pages you visit on the FANOLA website
  • The time spent on those pages, access times and dates, items and information searched for on our site, and other statistics.

Fanola will do our best to ensure that your personal information is secure. Physical, electronical and managerial procedures have been put in place to safeguard and secure personal information we collect from our users online.

Member information is only able to be accessed by a limited number of Fanola staff with special access rights. We do not store credit card information, whether electronic or otherwise.

FANOLA uses 2048 bit SSL (secure sockets layer) encryption technology when processing your financial details.

Our customers are responsible for the secrecy of their sign in ID, password, account and personal information

Our company collects the following data

  • Personal identification information, this includes but not limited to name, email, phone number, postal address.
  • IP address data used to connect to our company’s website
  • Products viewed and searched results for optimized customer experience

How do we collect your data;

You directly supply the information to our company with most of the data collected. We process and collect this data when you;

  • When you register as a customer or you place an order online
  • Voluntarily provide feedback through message and email or conduct one of our online surveys
  • Use or view our website via your browsers cookie’s
  • Register for the company newsletter/promotional material

How we will use your data;

Our company uses your data so that we can;

  • Process your orders
  • Manage your online account profile
  • Provide critical business updates
  • Email you with any promotional materials if you have opted in for this material at registration

When our company processes your order, we may also share your data with and use the resulting information with our credit providers and agencies to prevent fraudulent pirchases.

How do we store your data?

Your data is stored on our secured server which is based in the United Kingdom. If you require further details regarding the storage of your data please feel free to contact us at [email protected].

Fanola may request visitor participation in competitions. It is your choice to participate and not compulsory to enter using our website or social media.

While many competitions will be hosted by Fanola, there may be occasions where a third-party competition sponsor will host and collect personal information. In these instances, it is recommended that you refer to the privacy policy of the competition sponsor.

If an email has been received by error, you must notify us immediately and destroy the email, any attachments and any copies of the email and attachments as it may include intellectual property owned by us. Intellectual property is inclusive of past, present or future intellectual property right (including permission to use or allowing others to use) in or connected with copyright, trade or service marks, trade names, designs, patents, confidential information, trade secrets and rights of action connected to them. The recipient and others may not, without consent, infringe on, harm or contest the validity, ownership or registration of that intellectual property, prevent or interfere with the use of registration of the intellectual property by us or register the Intellectual Property with any register or person in the UK or anywhere else in the world.

The copying and distribution of this confidential information by any person is not permitted without our consent. In the case we instruct you to destroy this information for any reason, you must immediately destroy the email and attachments and any copies of these emails and attachments.

In order to access or change any personal information, you will be required to submit a valid sign in and ID or password for authentication before changes can be made. We will provide a reason in the case that your access or change any personal information is denied.

You may opt out of marketing communications at any time by following procedures to unsubscribe on any communications you receive, or alternatively by contacting customer service with your request.

You may change your account or password by signing into the My Account page in and follow the simple instructions.

If you have forgotten your password, visit the sign in page and follow the instructions to request a password reset.

Fanola does not utilise telemarketer or call centre services, however, our customer service team may contact you regarding changes to your account, sign up, issues with your order or to validate data where required.

Our company would like to be sure that you are fully aware of all of your data protection rights. Every user is entitled to the following;

The right to access – You have the right to request our company for copies of your personal data.

The right to rectification – You have the right to request any rectification of personal data stored that you believe is incorrectly recorded. You also have the right to request completion of data that is incomplete.

The right to erase – You have the right to request to our company that we erase all personal data stored by our company

The right to restrict processing – Under certain conditions you have the right to request your personal data be restricted when processed by our company

The right to object to processing – Under certain conditions you have the right to request your personal data not to be processed by our company

The right to data protability – You have the right to request to our company that your data be transferred to another organization and in some circumstances directly to the named person.

If you wish to make a request regarding your data or exercising any of these rights please feel free to email us at [email protected]. Please also note that our company has 1 month to respond to such requests.

Changes to the privacy policy;

Our company keeps the privacy policy under regular review and all updates will be posted on the privacy policy page of the website. Last update was performed on the 30th of November 2019.